Returns Policy
Issues with Dicksons Just Delicious orders are a very rare occurrence. But just in case one occurs, it is important to us to ensure that you are pleased with your order.
If you wish to return an item please contact the Dicksons Just Delicious Sales Office in the first instance to discuss the reasons why, on 01782 212874. The office is open from 9am to 4.30pm, Monday to Friday (excluding Bank Holidays).
All products will be refunded in full. provided that they are returned to us unopened and in a re-saleable condition.
Items Returned within the seven-day cooling off period:
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. We will not refund your costs in returning the item to us.
Items returned under the 30-day returns guarantee:
Where you are withdrawing from your purchase between the seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of any additional delivery service provided to you in connection with your purchase.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm